COMMITMENT
In meeting the goals of maintaining the "kids" and homes to the highest ethical standards, Patty's Pampered Pet Sitting practices the same fiduciary responsibility of all with similar professional standards. In doing so, this service works in cooperation with other service workers, but cannot accept sole responsibility when others are in the home.
The interview process for Patty's Pampered Pet Sitting is very detailed and thorough. The objective is to remove any guesswork out of expectations, and to provide clarity as a safeguard for peace of mind.
The customer is requested to set aside at least an hour for the interview – minimum – to complete paperwork and answer all questions. Once the customer is familiar with Patty's service , only updates are required.
The following items are requested for the interview:
- A minimum of one spare key. Battery-operated garage door openers must be tested, and a code provided (it is imperative to determine that there is a way inside the home)
- The name and number of anyone else who has access to your home.
- The name and number of the preferred vet
- Current rabies certificate, if available (required by County)
- Travel information – hard copy of flight itinerary, route, etc.
- Emergency Contact Numbers
- Other services expected – lawn, housekeeping, realtor, etc.
- A flashlight (handy)
- Emergency contact information for air conditioner and hot water heater
- Location of circuit breakers
- Main water shut-off valve (if property within city)
- Security code for alarm systems
In addition, existing customers are asked to provide updates on:
- Pet's health, diet, routines, etc.
- Updates on house keys, alarm codes, services expected
- Location of rabies certificate and flashlights
- Updates on travel plans and emergency phone numbers
NOTE: All customers are asked to call/text and leave a message upon their return – regardless of time. If no message, an additional visit will be made (and charged) in keeping with the established routine so that at no time is the pet left without attention. This is intended as a value feature of Patty's Pampered Pet Sitting.
"Another sign of how serious you take your responsibility is that we need to call you when we return from our trips. It's a comfort to know that if, for any reason, we got delayed, you would be there to keep an eye on Kirby until we returned." -Judy and Paul Abair