Patty's Pampered Pet Sitting has long supported adoption efforts.
In August 1992, following Hurricane Andrew, Patty adopted three Japanese Chins (Howie, Missy, Lizzie) who had been displaced.
Sassy was later adopted as a result of this Yorkie's pet parents both ending up in nursing homes.
Doogie, the Chihuahua, was adopted as the result of a hoarding situation brought in to an Idaho shelter. The staff could not handle him. Patty is the only one who Doogie ever trusted completely, and he accompanied her to sleepovers whenever possible.
Dawson, the White Shepherd, was adopted in being displaced after Hurricane Jeanne.
These are among several dogs, cats, bunnies, hamsters, that Patty has adopted over time. However, at this point she is more interested in finding suitable homes for other pets rather than raising them.
The following scenario involves the first pet Patty took care of professionally; an Irish Setter hearing guide dog:
"On one occasion a fire started across the street from my residence. There was no way for me to drive the thirty miles home before the fire consumed the area. Upon learning that my neighborhood was being evacuated, Patty left to rescue her charge from certain death. Unable to drive within three miles of the fire, she went on foot until she was able to release my dog and get him to safety." -Beverly Barger
Patty's Pampered Pet Sitting has long been involved in both the handling and aftermath of crises. For one, hurricanes represent a serious threat to customers with both their pets and homes. One of Patty's tag lines became necessary: "don't panic until I tell you to panic."
In 1999, with the formation of Hurricane Floyd (which was originally intended as a tropical storm and quickly threatened Floridan three times) Patty tracked 23 miles one-way three times a day for almost a week because the pet parents refused to allow the pets to be brought to her home. It was advised that the pet parents not return sooner, because the roads were so treacherous. The car was required to be parked a few streets over, and it became necessary to go by foot.
ALL of the hurricanes required preparations at the customer homes;
including bringing in lawn furniture, securing refrigeration, ensuring that the main power boxes were completely off. It also meant that traffic lights would not be functioning as normal. Sometime during the storms, both the power and cellphone towers were completely out. This required complete trust from the customers that their precious ones would continue to be taken care of in the manner to which they were accustomed. Following the storms, Patty was required to give a preliminary assessment to the customer of the house damage; even when the news was not good, which required extraordinary communication skills since the customer was not able to see any damage firsthand. It also sometimes required being able to communicate with repair services on the customer's behalf. This could require climbing into the customer's home through a window.
In 2004, Patty's Pampered Pet Sitting served as a mini Emergency Operating Center (EOC) for pets during four intense hurricanes and resulting spin-off tornadoes in central Florida...Charley, Frances, Ivan and Jeanne. This marked the first time that four hurricanes happened in one state during one season since 1886 (in Texas). There were 50 pets brought into Patty's house during those four storms including several dogs, cats, and a bird; and customers had authorized this since the house was expected to withstand hurricane-strength winds (the shingles were later taken by a spin-off tornado). One cat required intervenous feeding with both assistance and a flashlight; and this cat was brought to the house as a result of the vet's office being evacuated for the storm. All safety precautions were taken; and organizational skills were extremely important. Everyone survived. Patty was in contact with customers, Humane Society, and local radio station WMMB (the latter remained on the air almost the entire time by use of a back-up generator).
The following year, in 2005, Katrina hit Louisiana hard. This agency had decided to have a fundraising party; having barely recuperated from the four storms. It took a few years for either area to be functional. Guests were asked to bring pet donations. The monetary donations were not only enough to put gas in the large van heading to that area, but also to provide money for the rescue groups there. The items donated were enough to not only fill the van, but to contribute to the local shelter.
Another crisis that impacted the entire country occurred in 2001.
Patty received a frantic call from a customer in New Jersey asking that the television be turned on as quickly as possible. Neither the customer nor this agency could believe what was being witnessed. The customer needed reassurance that her "kids" would continue to be well taken care of until she could return; with no idea how long that would take with the flights being rescheduled.
Two years later, in 2003, saw the world's second largest blackout in history. Patty was in constant contact with customers in New York; who needed reassurance that their six cats were doing well beyond the scheduled time, and that they would continue to be cared for until the customers returned home safely.
Patty has also been involved with emergencies involving customers. She was called into the home of an existing customer who had been rushed to the hospital as a result of a stroke. Nobody else had a key to the home. There were three cats waiting for both food and attention. The sister was called in New York to settle the customer's affairs so that they could sell the house and move. This agency remained with the customer until everything was settled, including visiting the customer in the hospital.
Patty got called into another home in which the existing customer was brought to the hospital. It required visiting the home of two cats who likewise needed food and attention. Not only were the cats continuously cared for, but the agency took the extra step of visiting the customer in the hospital and serving as a patient advocate when the customer was unable to do so. This same customer was later gone for about a month with the passing of her dad. During that time not only was the house maintained, but at the request of the customer the bills were paid through her account.
Patty was also involved in a situation involving a senior customer who admitted that she needed medical attention, but was reluctant to go by way of ambulance. Patty took the initiative under the circumstances, knowing the customer. She stayed with the customer on a metal stool in the hospital for the majority of the evening, reviewing the questionnaire as best as possible. The customer sent Patty home to get some sleep. Patty continued to watch the customer's cat until she arrived home from the hospital.
The first home Patty cared for in the Phoenix area involved two Black Labs who needed to be visited four times a day. Then there was the home involving sleepovers with two Pitties, for which she woke up at 4 am because of a tornado threat. Compared with what had already been experienced in Florida, after looking out the window, it became a matter of readjusting sleeping positions.